Cancellation Policy


You can cancel your order online before the product has been shipped. Your entire order amount will be refunded if you paid it in that case.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed if you paid it in that case once we receive the originally ordered item back from the courier.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1 business days to cancel the order and initiate a refund if you paid it in that case. You will be notified of the same by email.

Unfortunately, an order cannot be cancelled once the item has been delivered to you

However, if you opt for having the money transferred back to the source of transaction, it may take up to 10-15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by SHOPERMART.