Logistics charges are to be borne by the customer for the product which he had ordered online and the seller’s price includes the logistics charges and it is defined based on the geoghraphical loacation of the seller and the purchaser. Shopermart does not charge for logistics.
When you (cutomer) order any product at shopermart, an alert message will be sent to the product seller, who in turn packs the product and inform shoppermart when it is ready for dispatch. Immideately, shopermart sends an alert message to its logistics partner, who in turn collects the product at the site of the product seller and delivers the product safely at the earliest to the customer.
Upon, delivering the product to the customer either prepaid basis or cash on delivery, the customer can receive his ordered product from our logistics partner. The customer can give his feedback at our website about his satisfaction of delivery time and also about the product which he has oredered to help shopermart to give/provide rating to the products/ our logistics partner.
The delivery time of the products ordered may differ on account of the geographical location of the seller and the customer who purchases it online and also based the availability of product in-stock and most importantly business days plays an important role for delivery. i.e. excluding Sundays and public holidays.
If the customer wishes to return the procuct, he/she has to contact our customer care service, who will explain the procedure for the same. The proposed product to be returned has to be properly packed and should be handed over to our logistics partner. The logistics charges will be borne by the seller and upon receiving the confirmation from the product seller, your refund will be made within 2 to 3 days of business days.
In-case upon the return of the product, where our logistics partner does not serve, then you have to send it through a third party logistics service provider at your place to the product seller.
Based on the pin code information, you provide while ordering the product it will be decided whether the cash on delivery facility is available or not. In case it not available you are advised to make on-line payment in order to receive your desired product at the earliest.